Harm reduction: Australia as a case study.

 

australia case study

May 20,  · With Beijing pushing as far as it can wherever it can in the era of President Xi Jinping, Australia has become a global case study in Chinese government influence. Author: Damien Cave. Koala is the highest rated mattress retailer in Australia. Founded four years ago in , they now have more than 14, five-star reviews on ruffjabarf.ml In this case study, I talk to their customer service manager - Ben Cadenel - about how they built one of the best-rated brands in Australia and how how Influx fits into their support model using Support as a Service and live chat. Go Be Great TM.. Automation Anywhere empowers people whose ideas, thought and focus make the companies they work for great. We deliver the world’s most sophisticated Digital Workforce Platform making work more human by automating business processes and liberating people.


Case Study: Top-Ranking University in Australia


Around the world, students are united in the shared experience of standing in long campus lines. Such waits were not uncommon at a top-ranking university in Australia until they implemented QLess. Digital queuing technology allows their students to join a virtual queue and wait their turn wherever they like, rather than spending their busy days in a crowded waiting area.

By enacting a highly flexible system using the latest queuing technology, QLess improved the entire student experience. The university serves a student body of more than 37, individuals across New South Wales. These students needed a simple and efficient way to access student services, which prior to deploying QLess, used the traditional system of physical queues where students waited in line between classes or on their days off.

This system adversely impacted staff efficiency and sometimes frustrated students into giving up on utilizing services at their preferred time, australia case study.

The university wanted to provide an easier method of queuing on its two major campuses. Equally important, service flow required improvements so that staff could spend more time servicing students and less time managing queues which could become australia case study especially during peak periods. With a focus to improve the student experience, australia case study, the university wanted a user-friendly queuing solution that took advantage of the latest technology.

The university researched various options before contacting Hague Australia who are the partner for QLess in Australia and New Zealand. We received great support from Hague Australia and QLess, so overall it went very well. Upon implementation of QLess, students join a virtual queue and receive text messages with their projected wait time and when they should return to the queue to be serviced. While waiting, students are free to run errands or study — instead of physically australia case study up in a busy foyer.

Staff no longer spent time managing lines with students navigating a crowded australia case study area. The foyer became more welcoming, with users signing up at the kiosks, australia case study, heading out and returning later for their meetings, creating a sense of intake and outflow rather than long, australia case study lines.

With fewer students crowding the foyer, the student services center on both campuses have become more welcoming spaces where individuals feel assured of being seen and receiving assistance. With a larger number of students taking advantage of the suite of benefits and programs available at the university, they can make the best use of their formative university experiences. Within just three weeks of implementation, QLess eliminated more than 2, australia case study, collective hours of physical wait time.

This equals The situation will improve further as more of our students take advantage of the new functionality, australia case study. From the outset, all three teams had clear objectives to improve efficiency within the student service centre, improve the student experience, and reduce staff workloads. QLess helps achieve all three goals. Overview Around the world, students are united in the shared experience of standing in long campus lines.

Business Challenge The university serves a student body of more than 37, individuals across New South Wales. Solution With a focus to improve the student experience, the university wanted a user-friendly queuing solution that took advantage of the latest technology. Results With fewer students crowding the foyer, the student services center on both campuses have become more welcoming spaces where individuals feel assured of being seen and receiving assistance. Request A Demo.

 

Case Study – Australia Post – Scaled Agile Framework

 

australia case study

 

Go Be Great TM.. Automation Anywhere empowers people whose ideas, thought and focus make the companies they work for great. We deliver the world’s most sophisticated Digital Workforce Platform making work more human by automating business processes and liberating people. Review our case study with a top-ranking university in Australia detailing how QLess helped eliminate campus lines, reduced staff workload, improved the student experience, and increased retention. Koala is the highest rated mattress retailer in Australia. Founded four years ago in , they now have more than 14, five-star reviews on ruffjabarf.ml In this case study, I talk to their customer service manager - Ben Cadenel - about how they built one of the best-rated brands in Australia and how how Influx fits into their support model using Support as a Service and live chat.